Refund policy
Return and Refund Policy
Last Updated: August 24, 2026
At Lumivido, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return or exchange within 30 days of receiving your order.
1. 30-Day Returns and Exchanges
We offer a 30-day return and exchange period for eligible purchases.
The 30-day period begins on the date your order is delivered.
To be eligible for a return or exchange, the item should generally be:
-
Unused and in its original condition.
-
Free from damage, stains, odors, or signs of use.
-
Returned with its original packaging and accessories, where applicable.
-
Accompanied by your order number or other proof of purchase.
Certain products may not be eligible for return or exchange due to their nature, hygiene requirements, customization, or applicable laws. Any applicable exclusions will be communicated on the relevant product page.
2. Free Returns and Exchanges
We provide free returns and exchanges for eligible orders.
If you would like to return or exchange an item, please contact our customer service team before sending the item back.
Email: allyciamaddern25@outlook.com
Please include your order number, the item you wish to return or exchange, and the reason for your request.
We will provide you with the applicable return instructions.
3. Damaged, Defective, or Incorrect Items
If you receive an item that arrives damaged, defective, or different from the item you ordered, please contact us as soon as reasonably possible after delivery.
Please provide your order number and, where appropriate, photographs showing the issue.
After reviewing the information, we may provide a replacement, exchange, refund, or another appropriate resolution.
4. Refunds
Once an eligible returned item has been received and inspected, we will process the approved refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
5. Exchanges
If you would like to exchange an eligible item, please contact us at:
Exchanges are subject to product availability.
If the requested replacement is unavailable, we may provide a refund or another appropriate solution.
6. Items That Cannot Be Returned
Items that have been used, damaged after delivery, altered, or returned without the required original components may not qualify for a return or exchange, except where otherwise required by applicable law.
Products that are specifically identified as non-returnable on the product page may also be excluded.
7. Late or Missing Refunds
If you have been notified that your refund has been processed but the funds have not appeared in your account, please first check with your bank or payment provider.
If you still cannot locate the refund, please contact us at:
8. Contact Us
For questions regarding returns, exchanges, or refunds, please contact:
Lumivido Customer Service
Email: allyciamaddern25@outlook.com
Website: lumivido.shop
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded or restricted under applicable law.