Shipping policy
Shipping Policy
Last Updated: August 24, 2026
At Lumivido, we aim to process and deliver orders as efficiently as reasonably possible.
Please review this Shipping Policy before placing an order.
1. Estimated Delivery Time
Our current estimated delivery time is:
20–40 business days.
This is an estimated delivery period and is not a guaranteed delivery date.
Actual delivery times may vary depending on the destination, shipping carrier, customs processing, weather, holidays, and other circumstances outside our reasonable control.
2. Order Processing
Orders are processed after payment has been successfully received and verified.
Processing may take additional time during holidays, promotional periods, or periods of high order volume.
3. Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If an order cannot be delivered because the shipping information provided by the customer is incorrect or incomplete, additional costs may apply if reshipment is available.
4. International Orders
International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country's authorities.
Unless otherwise stated, applicable customs duties, import taxes, and similar charges are the responsibility of the customer.
Customs processing may also extend the estimated delivery time.
5. Tracking Information
When tracking is available for an order, tracking information may be provided after the order has been shipped.
Tracking information may take some time to become active after the shipping carrier receives and scans the package.
6. Shipping Delays
Delivery may be delayed by circumstances outside our reasonable control, including:
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Customs processing.
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Carrier delays.
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Severe weather.
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Transportation disruptions.
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Public holidays.
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Incorrect or incomplete address information.
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Other unforeseen circumstances.
If your order has exceeded the estimated delivery period, please contact our customer service team at:
7. Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us as soon as possible.
Please provide your order number and any relevant details or photographs.
We will work with the applicable shipping provider to investigate the issue and determine an appropriate resolution.
8. Address Changes
If you need to change your shipping address after placing an order, please contact us as soon as possible.
Once an order has been shipped, we may be unable to change the delivery address.
9. Contact
For shipping-related questions, please contact:
Email: allyciamaddern25@outlook.com
Website: lumivido.shop